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Privacy Policy

Milton Auto Bodies respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, or use our services.

1. Who We Are

Milton Auto Bodies
177 Liverpool Rd
Eccles
Manchester
M30 0WD

Email: info@miltonautobodies.co.uk
Telephone: 0161 707 1919

In this policy, “we”, “us” and “our” refer to Milton Auto Bodies.

2. The Information We Collect

We may collect and process the following personal data:

  • Your name

  • Your telephone number

  • Your email address

  • Your vehicle details

  • Your address, if you provide it

  • Enquiry details submitted through our website, email or telephone

  • Information relating to repair requests, insurance work, courtesy car enquiries or bookings

  • Technical website data such as IP address, browser type, device type and pages visited

  • Any other information you choose to send to us

3. How We Collect Your Data

We may collect your data when:

  • You fill in a contact form on our website

  • You call us, email us or contact us directly

  • You request a quote or repair booking

  • You enquire about insurance work or courtesy car availability

  • You browse our website

  • You interact with cookies or analytics tools on our website

4. How We Use Your Data

We use your information to:

  • Respond to your enquiries

  • Provide quotes and arrange bookings

  • Manage repairs and customer service

  • Communicate with you about your vehicle or enquiry

  • Deal with insurance-related or accident repair enquiries

  • Improve our website, services and user experience

  • Maintain internal records

  • Meet legal, regulatory and contractual obligations

5. Lawful Bases for Processing

Under UK data protection law, we may rely on one or more of the following lawful bases:

  • Consent – where you have given us permission

  • Contract – where processing is necessary to provide a service to you

  • Legitimate interests – where processing helps us run and improve our business in a reasonable way

  • Legal obligation – where we must process data to comply with the law

6. Sharing Your Information

We do not sell your personal data.

We may share your information where necessary with:

  • Insurance companies or claims handlers, where relevant

  • Service providers who help us operate our website or business

  • IT, hosting or website support providers

  • Professional advisers, where appropriate

  • Law enforcement, regulators or legal authorities where required

We only share information that is necessary for the relevant purpose.

7. Data Retention

We will keep your personal data only for as long as reasonably necessary for the purposes set out in this policy, including to meet legal, accounting, tax and record-keeping requirements.

When your data is no longer needed, we will securely delete or anonymise it.

8. Website Analytics and Cookies

Our website may use cookies and similar technologies to improve functionality, understand website traffic, and improve performance.

Cookies may collect information such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on the website

Where required, we will ask for your consent before using non-essential cookies.

You can control cookies through your browser settings. If your website uses analytics, advertising pixels, cookie banners or embedded third-party tools, these should be listed in a separate Cookie Policy or expanded section here.

9. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices, content or security of those external websites. You should read their privacy policies before submitting any personal information.

10. How We Protect Your Data

We take appropriate technical and organisational measures to help protect your personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of internet transmission or storage is completely secure, so we cannot guarantee absolute security.

11. Your Rights

Under UK data protection law, you may have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request erasure of your data in certain circumstances

  • Request restriction of processing

  • Object to processing in certain circumstances

  • Request transfer of your data, where applicable

  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

12. Contacting Us About Data Protection

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Milton Auto Bodies
177 Liverpool Rd
Eccles
Manchester
M30 0WD
Email: info@miltonautobodies.co.uk
Telephone: 0161 707 1919

13. Complaints

If you are unhappy with how your data has been handled, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection. Information about how to do this is available on the ICO website.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised version will take effect from the updated date shown at the top of the policy.

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